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Andalusian Regional Government Operational Support Services

Andalusian Regional Government Operational Support Services
  • > Developed for: Sociedad Andaluza para el Desarrollo de las Telecomunicaciones S.A. (SANDETEL)
  • > Equipment: 20 tĆ©cnicos especialistas en redes y servicios de telecomunicaciones, asĆ­ como en seguridad y sistemas de información

Andalusian Regional Government Operational Support Services


Magtel’s Digital Transformation & BPO Division has established itself as a leading provider of consultancy, engineering and specialised technical assistance services related to Andalusia’s main corporate telecommunications networks and e-government platforms.

Within the framework of the Andalusian Regional Government’s Corporate Telecommunications Network, services have been delivered throughout 2025 for Sandetel (Andalusian Telecommunications Development Company). These services have focused on supporting network-related activities, as well as addressing requirements associated with other Value-Added Services.

This work has contributed to ensuring operational continuity and the proper functioning of the technological services provided.

The services delivered include:

  • Customer and Service Management
  • Telecommunications Technical Office
  • Service Level and Quality Management
  • Engineering, Infrastructure and Systems Management
  • Provisioning Management
  • Project Management
  • Value-Added Services Catalogue

The Division maintains a dedicated ongoing service team made up of professionals with extensive experience in networks, cybersecurity and systems.

Working in close coordination, this team ensures the operational performance, availability and advanced technical support required by the project’s infrastructure.

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