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Specialised multi-channel support services

Specialised multi-channel  support services
  • > Developed for: Sociedad Andaluza para el Desarrollo de las Telecomunicaciones S.A. (Sandetel), Cordoba City Council and Malaga Provincial Council
  • > Typology: Process Outsourcing

Specialised multi-channel support services


Provision of services in Seville, Cordoba and Malaga

For the Sociedad Andaluza para el Desarrollo de las Telecomunicaciones S.A. (Sandetel), Cordoba City Council and Malaga Provincial Council.

  • For the operation of the first and second level of attention to users (civil servants, employees and/or citizens) of different administrations (local, provincial and regional):
    • Advanced tax information and assistance services
    • General administrative information services of the Regional Government of Andalusia
    • Citizen’s Advice Service ‘Info.Vivienda’
    • Citizen’s Advice Service ‘Consumo Responde’
    • Technical support service in the use of the e- processing platform
    • Service and functional support for citizens needs in relation to the use of the e-Government platform (e-Offices and Virtual Office)
Siguiente Proyecto

Air quality information panels of the Regional Government of Andalusia


Emacsa network